Privacy Policy

At Laundry on Wheels, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our commercial laundry services or interact with us online, by phone, or via email.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, business name, and service address.
Service Details: Preferences, special instructions, service frequency, and types of laundry handled.
Payment Information: Billing details (processed securely through third-party payment platforms).
Usage Data: Information about how you interact with our website and customer service.

2. How We Use Your Information

We use the information we collect to:

Deliver and manage your commercial laundry services
Schedule pickups and deliveries
Communicate with you about services, updates, and promotions
Process payments securely
Improve our website and overall service experience

3. Sharing Your Information

We do not sell your personal information. We only share it with:

Trusted service providers, such as payment processors and delivery partners, as needed to fulfill your service
Legal authorities, if required to comply with applicable laws or to protect our legal rights

4. Data Security

We take data protection seriously. Industry-standard security measures are in place to help safeguard your information against unauthorized access, alteration, or misuse.

5. Your Rights and Choices

You have control over your personal information. You may:

Request access to or correction of your data
Opt out of marketing communications
Request deletion of your data, where permitted by law

To exercise any of these rights, please contact us at [insert email address].

6. Cookies and Website Tracking

Our website may use cookies to personalize your experience and track usage data. You can adjust your browser settings to disable cookies if you prefer.

7. Third-Party Links

Our website may link to third-party sites. Please note we are not responsible for the privacy practices or content of those external websites.

8. Updates to This Privacy Policy

We may revise this policy periodically. When we do, we’ll update the effective date and post the latest version on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at:

Laundry on Wheels
Email: info@laundryonwheels.ca

Terms and Conditions

Terms & Conditions:

It is the sole responsibility of customer to sort the laundry prior of the pickup. If unmarked, Laundry on Wheels will assume that all items can be washed together regardless of their color.

LAUNDRY ON WHEELS is not responsible for unclaimed items over 30 days. All items over 30 days will be given to donation.

LAUNDRY ON WHEELS has the right to refuse any order.

LAUNDRY ON WHEELS will use reasonable efforts to try and ensure that its cleaning service maintains a high quality service.

However:

Laundry on Wheels is not responsible for garments that bleeds, shrinks or otherwise changes as a result of normal washing.
Laundry on Wheels is not responsible for lost of articles unless proven that LOW was responsible for the loss.
Laundry on Wheels is not responsible for loss of or damage to any personal or non-cleanable items left in the garments or bags such as money, jewelry or anything of value. Customer agrees not to leave such items in their garments or bag.
Laundry on Wheels is not responsible for any loss, damage or theft of items left unattended for pick up or drop off, whether left by the customer or LOW agent.
Laundry on Wheels will do its very best to remove all stains, however it is not guarantee the removal of all stains. For better result, pre-treat the cloths.
Laundry on Wheels is not responsible for garments labeled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in customer’s garments. Please check garments before pick up date.

RESIDENTIAL & INDIVIDUAL ONLY: Laundry on wheels does not process items contaminated with blood, urine, feces or any other type of bodily fluid. Upon inspection, Laundry on Wheels holds all rights to return the entire order unprocessed. A minimum charge of $200.00 will get applied - (this term does not apply to commercial, medical, corp., etc customers).

All unpaid invoices will go to collections after 30 days and a 2% a compounded service charge of 2% per month is added to the outstanding balance.
All terms & regulations subject to change without notice.
All prices subject to change without notice.

Upon placing an order, you automatically agree to our terms & regulations.

For questions or comments please email to: info@laundryonwheels.ca