Terms & regulation

It is the sole responsibility of customer to sort the laundry prior of the pickup.  If unmarked, Laundry on Wheels will assume that all items can be washed together regardless of their color.

LAUNDRY ON WHEELS is not responsible for unclaimed items over 30 days. All items over 30 days will be given to donation.

 

LAUNDRY ON WHEELS has the right to refuse any order.

LAUNDRY ON WHEELS will use reasonable efforts to try and ensure that its cleaning service maintains a high quality service.

However:

Laundry on Wheels is not responsible for garments that bleeds, shrinks or otherwise changes as a result of normal washing
Laundry on Wheels is not responsible for lost of articles unless proven that LOW was responsible for the loss.
Laundry on Wheels is not responsible for loss of or damage to any personal or non-cleanable items left in the garments or bags such as money, jewelry or anything else.  Customer agrees not to leave such items in their garments or bag.
Laundry on Wheels is not responsible for any loss, damage or theft of items left unattended for pick up or drop off, whether left by the customer or LOW agent.
Laundry on Wheels will do its very best to remove all stains, however it is not guarantee the removal of all stains.  For better result, pre-treat the cloths. 
Laundry on Wheels is not responsible for garments labeled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in customer’s garments.  Please check garments before pick up date.

RESIDENTIAL & INDIVIDUAL ONLY: Laundry on wheels does not process items contaminated with blood, urine, feces or any other type of bodily fluid. Upon inspection, Laundry on Wheels holds all rights to return the entire order unprocessed. A minimum charge of $200.00 will get applied - (this term does not apply to commercial, medical, corp., etc customers).

All unpaid invoices will go to collections after 30 days.
All terms & regulations subject to change without notice.
All prices subject to change without notice.

Upon placing an order, you automatically agree to our terms & regulations.

 

For questions or comments please email to: info@laundryonwheels.ca